Help Center

To return an item:

• Go to "Your Orders" and find the item
• Click "Return or Replace Items"
• Select the reason for return
• Choose return method (drop-off or pickup)
• Print the return label and ship the item back

Our return policy includes:

• 30-day return window for most items
• Items must be in original condition
• Free returns on most items
• Extended holiday return period (Nov-Jan)
• Some items (perishables, personalized items) cannot be returned

Refund timeline:

• Credit/Debit cards: 3-5 business days after we receive your return
• Gift cards: Instant refund after return is processed
• Bank transfers: 3-10 business days
• Original payment method will be credited

If you're having trouble signing in:

• Check if you're using the correct email and password
• Try resetting your password
• Clear your browser cache and cookies
• Disable browser extensions temporarily
• Contact customer service if the problem persists

To update your account:

• Go to "Your Account" page
• Click "Login & Security" to change email or password
• Click "Your Addresses" to manage shipping addresses
• Click "Your Payments" to update payment methods
• Changes are saved automatically

To delete your account:

• Go to "Your Account" page
• Scroll to the bottom and click "Close Your Account"
• Follow the prompts to confirm account closure
• Note: This action cannot be undone
• Outstanding orders and subscriptions will be processed